Monday, 4 November 2013

Head spin

Most of our great team after some Customer Experience training!
I am literally in a head spin at the moment - it is one of those times in the business when everything is coming together at once!!  So literally in a head spin that I managed to fall over my own feet in the middle of Fore Street and land face down prostrate in front of the Post Office!!! I swear not a drop from behind the bar had touched my lips........
Anyway, moving swiftly on  - we are certainly managing to pack quite a lot into our days.  Last week saw us going to a Marine salvage yard outside of Exeter - a place called Dunsford. Wow!! Who would have thought in the middle of this luscious green space their would be three hangers full of ships (and aircraft!) artifacts!!!! Do you know its about NINE weeks till the re-furb starts........???? Jeepers!!! Anyway - back to the matter in hand - the refurb!    Here are two types of tables we can use for the comfy seating areas that will be upstairs in the Vic; 1) Beautiful wooden chests (although there was one that was really old and a bit tatty that I really fell for!) and glass / riveted tables. Which one do you like best (Yes, YOU dear blog reader).
Alongside that we had a totally amazeballs Halloween.  Our resident Author Mark Fraser did a fantastic book reading of his new Halloween book. not once, but TWICE!! We were inundated with children of all ages.  We reckon somewhere between 120 to 140 - it was total and utter chaos!! But huge fun.......... Which meant of course that the pub was packed to the rafters, and even if I'd had a pub twice the size I think we would have still been full!  
Then we also as a team had a Customer Training session with our Management Coach Guy Arnold on Saturday at 9.a.m.  So hard to try and get everyone together, but we managed it all bar just 2!! We had lots of fresh cakes and pastries from our lovely French Baker Jerome, and all in all I think we took something away from the session to help us give you the customer a better experience when visiting us. That Saturday also saw the end of a very busy half term (which we were all very pleased about - the business, not the end!).
Then to top it all, we've decided to hold our own Christmas Fayre on Saturday 21st & Sunday 22nd December upstairs at the Victoria Inn.  We'll have our very own Father Christmas and I've got some great local people coming to sell pictures, jewellery and 'Crafts'.............. It should be great fun!! More of that to come in the next couple of blogs!


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