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| Volunteers & Team at LTC Care & Support Ascot |
Ok – so this blog post is far and away from what I do now as
a Publican/Licensee/Landlady of the Victoria Inn – call me what you will as
long as it’s nice! Yet, it’s close to home!
Puzzled?? Well, in my working life I’ve always stood up for
social injustice, I’ve been an active Trade Unionist (especially concerned with
Women’s Rights) and I spent a great 5 years leading an award winning and
innovative Benefit take up campaign for the Local Authority I worked for. I
hate to think that there is a huge part of society struggling to even life a
life.
Working in the Licensed Trade I don’t class myself as a
great business woman – my Husband is that, whereas I’m the face of our
business. I’m the one that walks the floor checking everyone is having a great
time. The hirer and firer, social media ‘expert’ and anything ‘touchyfeel’,
customers and team. I love what I do –
you as regular blog readers know that, but for a long time now I’ve wanted to
do something more.
Something I guess that would feed my soul away from our
business. Well a few months ago an e mail dropped into our box from a Charity
looking for volunteers, Husband duly pointed me to it and left me alone to mull
over it. The e mail
was from a Charity called the LTC – Licensed Trade Charity – Support and Care. Heard of it?? I bet most of you reading this haven’t – I
certainly hadn’t.
Before you
read on – just take a quick look at their website:
http://www.supportandcare.org/ there is masses of information
available and there’s also a free helpline open 7 days a week from 8am to 8 pm
- 0808 801 0550.
So, at this point I’ll cut a long story a bit short, but
after a process (really not onerous – a form, a couple of references and an
interview) I was accepted as a Volunteer. There are 2 types of volunteer –
telephone and visitor – I chose to be a visitor.
Firstly. What does the LTC Support & Care do? Imagine
this if you will:-
Your lovely jovial
mine host runs a great little boozer, he/she’s always there with a smile and
ready to serve you a great pint. Always
(almost!) always cheerful and full of bon-homie, always asks after the family,
doesn’t moan about their life. They’re delighted to see you – you are their
customer, you pay their wages. The place is full of happy people – you go home,
they shut the doors of the pub. This carries on till the day they retire. What then???
Well of course, they’ve had a fantastic business all their
life, they buy a big house, go on cruises and life the life of riley?? Don’t
they?? Some may (please God let me be one of them!!) but many, many
don’t.
Many will have had to pay high rents for the pubs they run,
many will have only just squeezed through the recession, the no smoking ban,
the high VAT rates, staff wages etc etc. Many will not have had the chance to
have much put away in the way of savings. All their lives they’ve lived ‘Over
the Shop’, living out of the pub – the kitchen, the utilities – all as one part
of their overheads. Their social life has been that pub. It’s a tough hard life
– it’s NOT all smiles and fun.
One day, that way of life comes to an end, either through
retirement or ill health. What then?? If they don’t own a house then it’s off
to the local Council to find them somewhere to live. If they’re lucky they
might get offered something – maybe a flat on the 12th floor of a
tower block? Maybe miles away from the people they classed as friends? Suddenly
your sociable landlord or landlady is isolated and alone. The business that
occupied their life for 18 hours a day, 52 weeks a year has gone. Along with
the income that went with it. What do they live on – basic State Pension
certainly, possibly a small private
pension?
What about their health? Maybe they already have health
issues – perhaps they drank a little too much, smoked more than they should
have? Maybe they did none of that and still are in ill health purely through
old age?
That fridge needs replacing, they can’t pay the Council Tax,
those utility bills are mounting up, and they don’t eat as well as they should
because they don’t have the money for the food they should eat. They don’t run
a car – they can’t afford it. They don’t see the family so much now they don’t
have a handy pub for them to visit? They certainly can’t afford a week in
Blackpool let alone a cruise.
Does that sound far-fetched………??? I can assure you it’s not!
BUT – the LTC Support & Care is not just about retired
people! What about the young person who’s worked in his local pub for 5 years
or more?? He’s got real financial worries – so bad they’re affecting his
health. The LTC Support and Care may be able to help him. What about the woman that worked as a
receptionist at the local Brewery for many years, but ill health caused her to
have to leave? Now she is socially isolated, in debt, has a child that wants to
go on an educational school trip she can’t afford or desperately needs a laptop
to help with their studies? The LTC Support and Care may be able to help.
All of the above is a reality I learnt during my training at
the LTC headquarters in Ascot. Know what? It shocked (and scared!) me to my
core. This my blog reading friends is where the LTC comes into people’s lives
and where YOU could too if you’d like to think about it.
The LTC offers as I said 2 services – a Befriender Telephone
volunteer – who after training does just what it says! They phone people up
regularly and chat to them. You could
potentially be the only person that they ever speak to. YOU could do that! You just need a telephone,
empathy and the ability to speak to another human being. You don’t meet them,
they could live the other end of the country but there is a waiting list of
people and needing a Befriender.
Secondly, you could do what I’ve chosen to do – be a visitor
volunteer. Again, it’s doing pretty much what it says on the tin. I’ll get a referral from Support & Care saying
that Mr K or Mrs H has requested help from the Charity as they are in real
financial hardship and need help. It’s my job to go through the forms with them,
assess their needs outside of that original request i.e, is there something
else we could help with, point then in the direction of?? Submit a written
report to Support & Care. Basically, that’s it in a nutshell. Honestly,
it’s not rocket science and it’s not hard. You get training to do this and you
get a mentor for your first few visits. There is always someone at Support
& Care ready to answer your queries.
But it’s not just Licensees that the Charity helps – it’s
ANYONE who has had a continuous 5 year employment with the drinks business. Bar
staff, off license workers, brewery workers, admin workers – they help a LOT
of people! Not only do they help financially, they have experts who can check
you’re getting all the benefits you’re entitled to, they also have great
schools, they can help with Housing issues, in fact the LTC Care & Support can
help with almost anything if you meet the criteria and there is a need.
How much of my life will this take up? Somewhere around 8 –
10 hours a month outside of my busy life – that’s all. If I can take the time
to do it – couldn’t you??
The garden has not been as well used this year compared to last year if we're being honest, but (unless it's tropical rain) I've never found sitting out in the rain and getting soaked to the skin much fun have you?? But when it has been fine, then we've been as busy as we would expect. 
